About Stratton Mechanical
After nearly 20 years working in the industry I decided I had to run things my way. I never doubted I could succeed because it is too easy to out perform the competition. I just didn’t know when success would arrive. Our business grew for the next six years at a phenomenal rate of 50% annually. We have a customer base of about 3,000, 500 maintenance customers, and 75 commercial accounts.
North America Technical Excellence (NATE) has become the standard by which the heating and cooling industry is judged. 80% of our technicians are NATE Certified.
Stratton Mechanical has two master mechanics on staff and a third one working toward certification.
So What Makes Us Think We’re So Good?
- Fairness test always applied
Sometimes things just turn out badly and just shouldn’t have by virtue of our experiences and common sense. We will take that into consideration and act accordingly. - Three year parts and labor on all repair parts
It’s kind of the fairness thing. Mechanical or electrical things should last at least three years. It also shows that we stand behind our product. I don’t believe anyone else offers that. - Skilled and experienced technicians
All our technicians have 8 or more years experience. 80% are NATE certified. Two of us are Master Mechanics with a third one preparing for the test. - No commission sales
Our service techs are paid a good wage plus benefits and never are paid based on parts sold to the customer. Nor is David, the sales manager, commissioned and he has about 15 years experience as a lead installer. It’s common in our industry to hire people who can sell but know nothing about the trade. We have no hidden agendas. We always try to act in the best interest of our customers. - References
We provide a list of satisfied customers who have used our services and agreed to share their experiences with our services. - Angie’s List
We have won their “Super Service” award for four years in row. There is only one other HVAC company in this area who has done that. Our overall score is about 10% above theirs. - Those little touches during maintenance checks.
I tell the techs to do those little things that don’t cost us much but are free to you and separate us from the competition. Such as patching air leaks, changing drain hoses, replacing the insulation on the refrigerant line outside, leveling the condenser, etc. The techs also have lengthy check lists that must be filled out at check-ups. - Those little touches during equipment installations.
We set new furnaces on bricks with isolation pads for even quieter operation. We either tape or caulk joints to prevent air leakage. We run condensate lines in ¾” pvc pipe to prevent clogging. The installers have a check list that they will show you at completion. We lay down drop cloths to protect your floors. Also, we give a 5 year workmanship guarantee on all installations. Additionally, the sales manager performs quality checks. - Our relationship with our customers
My approach to customer relations is that “we’re in this together” for mutual benefit has worked well based on the volume of repeat and referral business. - Communication
I frequently remind our technicians that we are the experts and must observe every aspect of your system because you probably don’t know much if anything about it. We will try to explain it in simple terms, put it into a context that makes sense, list the options and suggest solutions. - Contacting Us
David and I continue to share our cell phone numbers with our customers.
Thank You,
Dennis Stratton
Owner, Stratton Mechanical Services
